The integration of the Internet into the travel and tourism industry, however, presents a challenge towards the traditional role of travel agencies. This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. 100-107. https://doi.org/10.1108/09596110410519982, Copyright © 2004, Emerald Group Publishing Limited. Internet enables the travel agencies to adopt digital marketing to attract, inform and serve the travellers. To rent this content from Deepdyve, please click the button. N2 - This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. That Tourists also agreed that more information could be found through the Internet. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The Internet and social media technologies have become entrenched in this industry and proved itself to be a perfect tool serving clients. These agencies do not possess the traditional retail outlets but exist predominantly on the Web. The impact of the internet on travel agencies. The impact of technology on travel agencies is being felt in a number of ways. @article{51c7fd4aa7284cc4a714335bc5475bb8. Internet brought a change in their fortunes. The impact of the Internet on travel agencies Rob Law Kenith Leung and James Wong The authors Rob Law, Kenith Leung and James Wong are all Faculty Members in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. Law, R., Leung, K., & Wong, R. (2004). The impact of the Internet on travel agencies by Rob Law, Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong , 16 Number: 2 Year: 2004 pp: 100-107 . This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. Tourists also agreed that more information could be found through the Internet. author = "Law, {Chun Hung Roberts} and Kenith Leung and Rjames Wong". 16 No. Visit emeraldpublishing.com/platformupdate to discover the latest news and updates, Answers to the most commonly asked questions here, (Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.). Many travel service suppliers, such as hotels and airline companies, already use the Internet as a direct channel for customer reservations. You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account. 3 Travel agencies share by type in 2014 ˙ is development has led the travel agencies into a ght for customer loyalty and the attraction of new ones. Travel agencies are being subjected to increased competition from virtual on-line travel agencies. In addition, airline companies and travel wholesalers … International Journal of Contemporary Hospitality Management. Technology in the form of the internet, software, hardware and communications has made the lives of travel agencies a lot easier for every type of business. Countries are still actively battling the deadly virus but societies and industries are now also looking to rebuild and reemerge from the crisis. Here's how hotels, airlines, cruise lines, and online travel agencies (OTAs) are responding. Services to clients are increasingly focused and travel is becoming more experiential-based than destination-driven. Tourists also agreed that more information could be found through the Internet. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Since starting the study International Hotel Management, the Online travel agencies are leading direct sales in the Middle East, with 34% of this total in 2013 coming from hotels. With most package travel plans and cruises still booked through an agency, the impact of technology is felt on a daily basis. The impact of the internet on travel agencies in Hong Kong: en_US: dc.type: Journal/Magazine Article: en_US: dc.identifier.spage: 105-dc.identifier.epage: 126-dc.identifier.volume: 11-dc.identifier.issue: 2-3-dc.identifier.doi: 10.1300/J073v11n02_06-dcterms.abstract: In recent years, the travel and tourism industry has begun to develop Internet applications more extensively. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. journal = "International Journal of Contemporary Hospitality Management". UR - http://www.scopus.com/inward/record.url?scp=85032068670&partnerID=8YFLogxK, JO - International Journal of Contemporary Hospitality Management, JF - International Journal of Contemporary Hospitality Management. Learn more about both travel and tourism, and the industries based on those activities. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) … The travel agents themselves have found it easy to make arrangements and bookings over the internet for their clients thus reducing their operational costs. The Internet appears to be playing a role in restructuring of some traditional business sectors in which some organizations profit and some decline. This preview shows page 25 - 27 out of 28 pages. ˙ e agencies which are known in Timisoara due to se-riousness, various packages o er and correct prices cor-related with quality of service, friendliness, exibility and availability, but also dynamic websites absorb most of the clients. https://doi.org/10.1108/09596110410519982. TRAVEL AGENCIES RESPONSE TO INTERNET EVOLUTION IN NAIROBI COUNTY: AN ANALYSIS OF COMPETITIVE STRATEGIES BY JUDY POLLY WANGARI KAMAU (BA; MTA) H87/15197/08 THESIS SUBMITTED IN FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY (TOURISM MANAGEMENT) IN THE SCHOOL OF HOSPITALITY AND TOURISM OF … Keywords Leisure activities, International travel, Tourism, Internet, Online databases, Hong Kong Abstract This paper … What is difference between the travel and tourism industry? You can join in the discussion by joining the community or logging in here.You can also find out more about Emerald Engage. Similarly, Law et al. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. The impact of the Internet on travel agencies. abstract = "This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. Strong impact of online travel agencies on travel and tourism revenue. The Impact of Information Technology on Travel Agents The travel agent industry is coordination intensive; in other words, it is centered on the communication and processing of information. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. The ongoing evolution of information-based technology has already had a significant and considerable impact on the travel agency service industry as a whole. Powered by Pure, Scopus & Elsevier Fingerprint Engine™ © 2021 Elsevier B.V. We use cookies to help provide and enhance our service and tailor content. Law, R., Leung, K. and Wong, R. (2004), "The impact of the Internet on travel agencies", International Journal of Contemporary Hospitality Management, Vol. The Internet of Things has the potential to have a huge impact businesses, automating processes without any human-to-computer or human-to-human interaction. The travel, tourism and hospitality industry has been decimated by the impact of the coronavirus COVID-19 outbreak. The impact of the Internet on travel agencies. We are all aware that the internet has created a number of different conditions which have become real game-changers in recent times, and its widespread public use opens up so many doors. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. The possibilities are endless, and bookings could be made anywhere and at any given time. keywords = "Hong Kong, International travel, Internet, Leisure activities, Online databases, Tourism". 1. School University of London; Course Title MA 0213; Uploaded By one_truth77. Tourism. The direct competition by Virtual Agencies intensified the competitive and related financial pressure on travel agencies. Chun Hung Roberts Law, Kenith Leung, Rjames Wong, Research output: Journal article publication › Journal article › Academic research › peer-review. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in … Internet Travel Services. Leung K Wong R 2004 The impact of the internet on travel agencies International. Technology is providing the data needed to help agency managers streamline their operations, reduce costs, and improve revenues. The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution channels were analysed. Fig. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future.". (2001) conducted a study of the impact of the Internet on travel agencies in Hong Kong. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and … The recovery process for the travel industry will be complicated and lengthy. The purpose of this study is to find out what impact the Internet has on travel agencies in Hong Kong. January 2014 ; Journal of Travel & Tourism Marketing 31(1):82 … / Law, Chun Hung Roberts; Leung, Kenith; Wong, Rjames. Outcomes of this research indicate that travel agents generally have positive attitudes towards Internet applications, and the potential threat-disintermediation-has not yet affected the travel industry. Introduction The travel sector is an important sector of the tourism industry and extant studies point to the fact that this sector is not only experiencing fast paced growth (Law et al., 2004) but also a higher demand for quality services from contemporary travel consumers (Lubetkin, 1999; Samenfink, 1999 and Christian, 2001). The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. Based on the sheer volume of adoption and the ability to offer advanced interconnection and communication among devices, systems, and services, the Internet of Things is expected to bring disruption in the travel industry. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Not only does … Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Tourists also agreed that more information could be found through the Internet. Tourists also agreed that more information could be found through the Internet. If you need assistance with writing your essay, our professional essay writing service is here to help! In 2014, online travel agency sales in the Middle East have reached USD$3 billion, representing about 17% of total sales. Yet, the cyberspace and its travel web sites does non bode merely day of reckoning for the travel agents. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. You may be able to access teaching notes by logging in via Shibboleth, Open Athens or with your Emerald account. By continuing you agree to the use of cookies, The Hong Kong Polytechnic University data protection policy, The Hong Kong Polytechnic University contact form. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Technology has brought efficiencies, automation, customer knowledge, business opportunities to fill a variety of needs, fast development of new products or services, traveller knowledge and space for new entrants. Tourists also agreed that more information could be found through the Internet. Productivity is increased, customer satisfaction is improved, and partners receive reservations fast, so they can plan their staffing … Pages 28. Find out more. Internet mediation may finally take to disintermediation of travel bureaus since the travel service and merchandise suppliers can sell their services and merchandises straight to the travel patronage. 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