Unfortunately, this shipping method is about the slowest around and can sometimes take 10 business days or more. Recorded delivery only covers items up to £50 in value. See also: You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. You always have the opportunity to upload pictures to share with the seller and view pictures that the seller has uploaded by going into the case details page in the Resolution Center. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. This includes for example, If the item was accurately described but you no longer want it, this is not covered by the eBay Money Back Guarantee. I have maintained communications with seller prior to dispatch - for example I accurately stated when I would make payment. Once you've contacted the seller they should quickly get back to you and offer a resolution, or ask for further information if that's necessary. I've purchased an item 21 June, today is already 26 June (In my country) and he still hasen't shipped it, but said that will ship within 3 business days. You can review the estimated delivery time on the Order Details page. If you are happy with the solution from your seller and you're sure you don't need eBay to review the case, you should close the case. The first suggestion is to Contact the Seller. There lack of response to your messages does not inspire confidence. There lack of response to your messages does not inspire confidence. We (or the seller) will send your refund to the PayPal account you used to purchase the item. To do so, go back to your Purchase history in My eBay and click Contact Seller next to the item you ordered. So basically it is just a case on PayPal. Try checking out on another device. If you received an item that did not match the listing description, many sellers will ask you to return it before they send a refund or a replacement. We recommend that you always make sure you use a tracked service (such as "Royal Mail Signed For"). Your buyer has two to four days to send payment. Now he said that have Paypal problems and now can't ship it and ask me to wait and when he resolve a problem, he will ship it. I have since contacted the seller to ask about the progress of the shipment, but have not received a reply. Now this might not seem so bad - but my major concern here is the ack of communication from the seller. How long does a case stay open? How long should I wait before opening a case on ebay or paypal? I would be inclined to open a dispute immediately. However, the item was only marked 'Dispatched' one week after payment, on Thursday 25th July. If you haven't received an item or returned an item that wasn't as described, you will be refunded the purchase price and original postage. On the 5th day, you can close the case by going to the Resolution Center - opens in new window or tab and selecting Receive fee credit, then Close case on the following page camera kit was supposed to include a tripod, but you didn't receive it). Ebay item unpaid - How long to wait until opening a case? The case remains open, and I am wondering how long it will stay that way. NDH 5 on earth and 5 in heaven. How much longer should I wait before opening a case in eBay's resolution center? After you open the case the buyer has 4 days to pay. I contacted the seller. What happens if I ask eBay to review my case? If your item didn't arrive, they can provide an update on the delivery of the item, check with the courier (or provide tracking information) and send a replacement or refund if it got lost. So, assuming I continue to receive no communication from the seller & the parcel does not arrive, when would be a reasonable date to open a case for not receiving the item? If you haven't received an item, we usually refund your money immediately via PayPal. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. This lets us know you're having a problem and starts the formal process of resolving the issue – we call this opening a case. Today I realised that i'm still waiting on sunglasses I ordered from the UK a while ago so logged in to check on details. The Order Details state P&P is Royal Mail 1st Class Signed For. However there has been no sign of a parcel - no card left by Royal Mail, no package at the building. 3 weeks ? concert tickets arrived after the concert), we consider this as 'not as described'. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Here's how: Go to the Resolution Centre. For example, the listing said "new" and the item has clearly been used. You can find below the answers to the most frequently asked questions about the eBay Money Back Guarantee (formerly called eBay Buyer Protection). The item should have been sent by special next day delivery. Before we get further in to this, I can 10000% assure that the item was as described and there was nothing at all wrong with it. You need to report a case within 32 days of the listing ending. If it was opened on the 5th day, today would have been already 12th day. Sellers can open an unpaid item case through the Resolution Center. I believe the time frame for that service is 2-3 days. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. But that is OK, eBay gives 36 days after the listing ended to close the case. I ordered some iphone cases from china on august 10th... it is not august 31 and have not recieved them yet. Thank you in advanced for your assitance. To do so go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Item I received is not as described. From the Take action drop-down menu, select Have Customer Support review this case. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You received a different item or different version. (Bearing in mind it will be three weeks since payment on. If there's a problem, let the seller know as soon as you (should) have received your item. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. The only communication I have seen is the item being marked 'Dispatched'. Copyright © 1995-2020 eBay Inc. All Rights Reserved. sometimes i may sell an item but it may take 3 - 4 days before i am able to get to an open post office to send. As with every programme like this, there are some rules: You can find all details on the eBay Money Back Guarantee policy page. If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can quickly help you with the issue. Royal Mail do not consider an item to be lost for 15 working days. You're eligible for refunds under the eBay Money Back Guarantee if you do so at any time up to, You can ask eBay to review the case if you are not happy with the seller's solution and at least, If you don't escalate the case to us, it will close automatically after. You need to report a case within 32 days of the listing ending. if your seller offered a refund, you should confirm you've received it. If the buyer doesn't pay, you need to manually close the case in the Resolution Centre. Hello, In late May, I won a Mercedes-Benz brochure in an auction. The seller didn't resolve my issue – how do I ask eBay to step in? 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